Country Health Care offers easy returns so you can purchase with confidence

We understand that sometimes you need to return something because it isn’t suitable, or you’ve had a change of mind and we want you to purchase from us with confidence, knowing that you can easily return an item if you need to.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.  We do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at orders@countryhealthcare.com.au.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@countryhealthcare.com.au and send your item to: ‘Returns’, Country Health Care, 234 Wyndham Street, Shepparton Vic 3630.

Shipping returns

To return your product, you should mail your product to: ‘Returns’, Country Health Care, 234 Wyndham Street, Shepparton Vic 3630.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

To Arrange an Item to be Refunded:

Email us at: orders@countryhealthcare.com.au

Or call us during business hours on (03) 5821 9371

We will be happy to assist you to either return the item to your nearest store or to post it back to us free of charge

Need help?

Contact us at orders@countryhealthcare.com.au for questions related to refunds and returns.